Frequently Asked Questions
| Textbooks, packages, & access codes These items may be returned within 14 days from the first day of each term. Shrink-wrapped texts and packages are non-refundable for full value once the shrink wrap is broken or removed. Access codes cannot be returned once any seals have been broken, scratched off, or shrink wrap removed. Any new books returned out of their original packaging or no longer in 'new' condition will be refunded at a used book value (subject to manager approval). |
| Merchandise and gifts These items may be refunded within 10 days or exchanged within 30 days of the original purchase date. All items must be in original/unopened packaging with the tags still attached. |
| Computer & Software These items must be unopened and returned within 10 days of the original purchase date for a refund. All opened computers and software are non-returnable. |
| eBooks These items must be returned within 14 days from the original purchase date as long as the code is not redeemed. Cengage Unlimited and Courseware are NON-REFUNDABLE once the access code has been redeemed. |
| Travel/gas cards and gift cards These items are non-exchangeable and non-refundable once purchased. All sales for these items are final. |
| Shipping Any shipping charges are non-refundable. |
Haven't found what you're looking for?
| CONTACT US |